Our room had a double bed, a sofa, and a desk for working or studying.

Fairly quiet room, nice bathroom with a bath. Soft bed, a sofa and a writing desk...

The location in an interesting area was good and there were a small shopping mall and a shopping area nearby. Also, it was placed just 1 km from St Paul's Church.

Facilities were good, nevertheless Wi-Fi was rather slow.

The breakfast is delicious and offers a variety of international flavors, plus the location is fantastic.

Hotel Cleanesss

Wifi not proper working in some places

Unbeatable location in front of eateries and cafés. Brand-new and well-maintained room. Proper writing desk and a coffee table inside the room. Nice space for a comfortable vacation stay.

Probably just the location in the centre of surabaya city.

The towels are quite old and dirty for a 4star standard. The toilet is not very practical.. Food is just ok.

The property was fairly clean and the room was newly remodelled and reasonably large. It was value for money with a fresh décor. the hotel was in an excellent and lovely location. They offered me delicious meals and had lots of options to choose from.

I have stayed at the hotel for many years, even when it was not the Surabaya Plaza. I enjoy the location and the price is fair. Please do not change anything.

Location, size of room

Facilities not properly maintained (shower broken), buffet breakfast supply not kept up plus erratic service

Located next to a mall and convention business center.

The internet connection they have is lame. speeds less than 100 kbps. Come on guys it's 21st century already!!

The Location was very good.

Indded it was one of dirtiest 4 star hotel that I have stayed in my life, it was very very old and smelling bad...never ever I will go to th Hotel. In comparissn with Price 108 usd pernight , I got nothing .

Located in the heart of the city, this hotel is perfect for a business trip. The room was spacious and equipped with a desk, making it easy for me to work. Additionally, the hotel offered a shuttle service to nearby locations, making it convenient to get around.

The facilities were a bit outdated, and the breakfast selection was limited. Furthermore, the noise level from other guests was a bit bothersome.

I had a great stay at this luxurious hotel in the heart of the city. The location of this place is just perfect, right next to one of the biggest malls in town and in front of the largest mobile phone trade center. It was so convenient to have everything within walking distance. The staff here were very welcoming and professional, making me feel at home right away. The rooms were spacious and comfortable, with beds that were so cozy. The air conditioning worked perfectly, providing a cool and quiet atmosphere for a good night's sleep. The hotel also had excellent internet connection, which was a big plus for me. Another thing I loved about this place was the 24-hour coffee shop in the lobby. It was so nice to have a place to grab a cup of coffee anytime I needed it.

All in all, I had a fantastic experience at this hotel and would highly recommend it to anyone looking for a comfortable and convenient stay.

The hotel is located in the center of the city that eases us to go shopping and find good restaurants nearby. I stayed with my wife children and my mother in law which had given them satisfaction. My children also spent their time to see movies surrounding the hotel. With regard to that we plan to visit the hotel again in the future. Regards, heddy